Cancellation policy
Change or cancel online from your booking link, or call 07459 682601.
We understand that plans can change. You can cancel or reschedule free of charge with more than 48 hours’ notice. For cancellations 24–48 hours before your visit, the charge is 50% of the agreed visit fee. Within 24 hours, or if nobody answers the door for your visit, the full agreed visit fee applies. If a cancellation charge applies, we’ll email you a secure payment link, with payment due within 24 hours. Please contact us if you have any questions. Your statutory rights are unaffected.
| Notice before the visit | Cancellation fee |
|---|---|
| More than 48 hours | No charge |
| 24 to 48 hours | 50% of your agreed visit fee |
| Less than 24 hours or no answer at the door | 100% of your agreed visit fee |
We show the exact cancellation fee before you confirm cancellation. If a charge applies, we’ll email you a secure payment link, with payment due within 24 hours. The same notice rules apply to rescheduling. Please contact us if an emergency affects your plans or you have any questions about a charge. Your statutory rights remain unaffected.
The policy agreed when booking applies; we do not retrospectively apply these terms to earlier appointments. A cancellation releases your time even if a separate payment request cannot be sent. We do not collect a cancellation payment automatically from a saved card.
Home-visit terms · Privacy notice
Updated 26 October 2026.